Modern Age of Travel & Technology
The future is now for the travel and tourism industry. From planning and booking your trip to the airport experience on travel day, here are three ways artificial intelligence (AI) and other technologies could play a role in your next vacation.
Vacation previews and virtual tours
If you’re ever considering a trip somewhere new but are hesitant to commit without having been, we have just the solution for you. Enter virtual reality (VR), which allows travelers to experience their destination before booking their itinerary. And no, we’re not just talking 3D tours of hotel rooms.
Meta Quest and other VR technology, such as those offered by Odyssey Visual Media, provide immersive applications that can take you around the globe. Go on a self-guided tour of Machu Picchu or find a quiet corner along the Pacific Ocean to take in the sunset from Hawaii. The possibilities are endless, and you can take the first steps toward becoming a world traveler from the comfort of your home!
Don’t have a headset or looking for something simple on your TV, phone, computer or tablet? You’re in luck. Technology like Google Earth offers the same explorative experience without all the equipment. Click around to learn about different cities, regions, nature and landmarks, and create tours with narration you can share with your top travel mates.
Streamlined airport experiences
Airports have been using AI for years, but travelers are only just starting to see it for themselves. Some of the busiest airports are optimizing their operations with easy check-ins and security in mind. Keep an eye out the next time you fly, from the second you enter the airport through boarding.
“Digital passport” has taken on a whole new meaning – tickets and personal information are readily available at biometric self-check-in kiosks thanks to fingerprint and facial scans. Abu Dhabi’s Zayed International Airport is just one example where document-free “Smart Travel” has been rolled out.
Similar technology is being implemented throughout airport security, enabling advanced screenings to detect prohibited items and maximizing checkpoint traffic flow and staffing levels. Global travel management company Corporate Travel Management (CMT) emphasizes that the best AI tools are invisible. “The best AI is not something users have to consciously engage with but makes every interaction smoother, every decision informed a, and every experience more satisfying.” Read CMT’s preview of How AI will enhance business travel technology in 2025.
Chatbots and virtual customer service
The days of long waits sitting on hold to speak with a receptionist or booking assistant are mostly behind us. Digital chatbots have upped their game over the last few years, serving as a resource for more than just basic information and pricing details.
With natural language processing and AI-trained models, chatbots cut out the middleman as a one-stop shop for all your potential needs and questions. While airlines and hotels are among the early adopters of this convenient customer service technology, chatbots on sites like Expedia and TripAdvisor provide detailed recommendations for food and entertainment tailored to your liking.
Think of them like virtual travel agents you can have an in-depth discussion with ahead of your next trip. You can be as generic or specific as your heart desires, and these chatbots will set you up for success in real time, no waiting necessary.
There’s one thing we know you don’t need any AI or chatbots to help with: booking a Fast Park reservation! Secure your airport parking for any future trips with a reservation on our website today.
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